Lync/S4B Client Can Normalize Numbers with Plus Sign?!?!?

One of my central tenets of number normalization in Lync/Skype for Business has always been: "Lync/Skype for Business will not attempt ...

Testing Inbound PSTN Connectivity Directly from Lync/Skype for Business

File this one under "It's obvious once you think about it for even a second"... I was recently attempting to get a SIP trunk w...

Dealing with Overdialing in Lync/Skype for Business

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

Service Number Formatting in Lync

I recently had the distinct pleasure of engaging the Lync community via Twitter to ask how many people normalized their service and emergenc...

Adventures in Normalization

One of the things that differentiate Lync from its competitors is its reliance on 3rd party peripherals like deskphones. This is often toute...

Internal Extension Dialing in Lync

If you've created normalization rules in Lync, you've likely noticed a checkbox at the bottom of the page that says "Internal E...

Lync Enterprise Voice Best Practices - Normalization

In my http://androidtabletgadgets.blogspot.com /2010/12/enterprise-voice-best-practices-in-lync.html">last post, I talked about t...